SHIPPING POLICY

Domestic Customers (Free Shipping)

We understand the urgency of receiving your professional audio equipment, and at Sound Town, we are committed to fast and reliable shipping. Place your order today, and we will have it ready to ship within 1-2 business days. We typically use FedEx for larger items and occasionally USPS for smaller ones. Once shipped, you can expect delivery within 1-5 business days, depending on your location.

For very large, heavy, or bulk orders, we may upgrade the shipping to LTL freight. This could add 2-3 business days to the delivery time but ensures better protection during transit. Please note, LTL deliveries require a scheduled appointment for drop-off.

If you have any questions regarding shipping or experience delays with your package, don't hesitate to reach out to us at support@soundtown.com. As always, every order shipped within the 48 states comes with free shipping!

Will-Call Orders (Pickup in San Bernardino, CA)

We offer a convenient Will-Call option at checkout for those who prefer to pick up their items directly from our warehouse in San Bernardino, California. Simply choose the Will-Call option as your preferred shipping method during checkout. Please note that after placing your order, we typically require 1-2 business days to process it before it's ready for an in-person Will-Call pickup. It's important to mention that we do not ship Will-Call orders to your location; instead, you can enjoy the ease of collecting your items directly from our warehouse.

International Customers

We are pleased to offer shipping to Canada and Mexico, albeit with an additional shipping fee. To determine the precise shipping cost, please navigate to your shopping cart and scroll down to the 'CALCULATE SHIPPING' section at the bottom. Enter your country and the necessary details to obtain an accurate shipping estimate.

For all other international destinations, we recommend reaching out to a reputable freight forwarder for personalized assistance.